Return & Refund Policy
At Shigona, every garment is thoughtfully crafted and carefully inspected before dispatch. Your satisfaction is important to us, and we strive to provide a seamless shopping experience. If you receive an item that is damaged, defective, or incorrect, we're here to help.
Return Eligibility
Returns are accepted only if the product is received in a damaged, defective, or incorrect condition. To be eligible for a return, the item must be unused, unwashed, and in its original condition with all tags and packaging intact.
Return Request
Please contact our customer support team within 48 hours of receiving your order. Include your order number along with clear photographs of the product and packaging to help us verify your request.
Non-Returnable Items
- Products purchased during special sales or promotional offers.
- Customized or made-to-order garments.
- Items showing signs of use, washing, alteration, or damage after delivery.
- Products returned without original tags or packaging.
Refund Process
Once your returned item has been received and inspected, we will notify you of the approval status of your refund. Approved refunds will be processed to your original payment method within 5–7 business days, depending on your bank or payment provider.
Exchange Policy
If you receive an incorrect size, damaged product, or wrong item, we will gladly assist you with an exchange, subject to product availability. If the requested item is unavailable, a refund or store credit may be offered.
Cancellation Policy
Orders may be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled and will follow our return policy.
Need Assistance?
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team. We are committed to resolving your concerns promptly and ensuring the best possible shopping experience.
Last Updated: August 2026